Zampa Partners is a business advisory firm and we’re looking for a Chief Operating Officer to join our growing team.

Key Responsibilities

• In support of the Managing Partner, provide strategic leadership across the firm’s operational functions, ensuring alignment with the firm’s objectives and maintaining the highest standards of operational excellence.
• Oversee the day-to-day management of the HR, marketing, operations and administrative functions, ensuring effective coordination, collaboration, accountability and the delivery of a high-quality internal service.
• Lead, coach and develop the firm's support function leaders, fostering a culture of accountability, ownership and continuous improvement.
• Support resource planning and organisational capacity across the support functions, ensuring the firm is appropriately structured to meet its operational and strategic objectives.
• Oversee the firm's premises, facilities, systems and operational infrastructure, ensuring they remain efficient, fit for purpose and support the firm's continued growth.
• Oversee the firm's internal committees, ensuring objectives are achieved, actions are followed through and measurable outcomes are delivered.
• Drive firm-wide strategic initiatives and organisational change by translating strategic decisions into clear actions and ensuring their successful implementation across the firm.
• Monitor the progress of projects, initiatives and key deliverables, ensuring timely execution through effective follow-up, accountability and consistent implementation across the firm.
• Continuously identify opportunities in collaboration with the relevant teams and internal committees, to improve operational processes, systems, technology and automation to enhance efficiency and the overall employee and client experience.
• Establish operational OKRs and budgets for the support functions, in collaboration with the respective teams and monitor performance against agreed objectives.
• Keep the Partners abreast of all relevant operational updates.
• Oversee firm-wide internal communication to ensure consistency, alignment and transparency.
• Ensure operational policies, procedures and internal documentation remain effective, up to date and consistently applied across the firm.
• Act as a trusted advisor to the leadership team, proactively identifying operational risks, proposing practical solutions and driving continuous organisational improvement.
• Build strong relationships with internal and external stakeholders while maintaining the highest standards of professionalism, integrity and client service.
• Oversee the firm's internal learning and development programme, ensuring alignment of training initiatives across all functions and levels, in collaboration with the HR function, the Managing Partner and other stakeholders.
• Promote a culture of accountability, collaboration, speed and continuous improvement across the firm, ensuring the firm's values are consistently embedded in day-to-day operations.

Education, Skills and Requirements

• Have experience working in a professional services firm.
• Hold a relevant tertiary qualification. An MBA or other relevant postgraduate qualification will be considered an asset.
• Have a minimum of five years' relevant professional experience, including experience in a senior leadership or management role.
• Demonstrate strong leadership, coaching and people management skills, with the ability to lead and develop high-performing teams.
• Possess excellent strategic planning, organisational and project management skills, with the ability to manage multiple priorities and deliver results.
• Demonstrate strong commercial awareness and the ability to translate strategy into execution.
• Demonstrate the ability to collaborate effectively across teams, build consensus and foster strong working relationships.
• Be highly organised, proactive and solutions-oriented, with exceptional planning, coordination and follow-up skills.
• Possess excellent communication, interpersonal and stakeholder management skills.
• Demonstrate the ability to drive change, continuous improvement and operational excellence.
• Be adaptable and committed to continuous personal and professional development.
• Have an excellent command of English, both written and spoken.

Benefits

• CPE Training Courses and Additional Continuous Training.
• Health Insurance Plan.
• Monthly Check-Ins and Continuous Appraisals.
• Employee Assistance Programme.
• Discounted rates on gym subscriptions.
• Further corporate discounts.
• Collaboration with a local bank, which provides employees with beneficial rates on loans.

We are committed to fostering an environment where our team members can thrive. As an Equality Mark Certified Employer, we foster an inclusive workplace culture where every individual is respected, valued, and provided with equal opportunities for growth and advancement.

Should this opportunity correspond with your career ambitions and expertise, we welcome you to reach out to us so we can learn more about you!

Please note that only shortlisted candidates will be contacted.